Shipping

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UPS is generally commissioned with the shipment of the finished orders, which results in favorable prices in particular for the standard shipping service. Other shipping options are available to allow us to respond flexibly to all eventualities.

UPS Services

The shipment of most of the orders by the service provider UPS has made it possible for us to offer our customers a "flat rate" for the standard shipping service, which is in some cases significantly cheaper than the distance-dependent individual tariff.

Please select the most suitable shipping service for your requirements from the entries in the "Shipping via:" list box. You can find detailed information on the listed shipping services on the UPS homepage. The shipping charges associated with your choice will be displayed next to this along with the calculated weight of your order.

FedEx Services

Customers who have a parcel service account with FedEx have corresponding shipping services available from this agent in the "Shipping via:" list box, after entering the corresponding account number in the field provided. You can find detailed information on the listed shipping services on the FedEx homepage.

The shipping charges associated with your choice will be displayed next to this along with the calculated weight of your order.

Other

We are ready to dispatch any shipment with another provider of your choice in each individual case. Please contact us if this is necessary.

Collection by the customer

We are happy for customers to collect their orders during normal office hours, which overlap with the time window for telephone contact.

When your ordered items are ready for collection, you will receive an email with the corresponding information. If you prefer, we can also contact you at your specified telephone number.

Own parcel service account

If you want to charge the costs to your own UPS account, please enter the corresponding account number in the field provided. Note: By entering a parcel service account number, shipping services provided by FedEx will additionally appear in the list box, which are also now available to you.

Estimated delivery date

The calendar on this page shows the time period (turquoise dates), within which the delivery of your order will fall, with by far the greatest likelihood of it being the first day of the displayed time interval. The fact that the period may extend to more than one day follows from the uncertainty of the shipping service.

Voucher code

If you are in the possession of a valid voucher from Front Panel Express LLC you can enter the code listed in the relevant input field. The effect can best be seen in the Order summary.

The vouchers from Front Panel Express LLC relate to different benefits:

Percentage discount on the net value of goods
Discount on the net value of goods in the form of a fixed amount
Free or cheaper upgrade to a faster production service

Please note the validity of the voucher in your possession as well as possible limitations or scalings of the benefits dependent on the net value of your order.

Please note that the criteria for order-specific lead times are applied to the original net order value and are therefore not affected by the use of a voucher.

Your internal purchase order number (optional)

In the "shipping" tab, you can enter your own PO number. This will then be listed in the order confirmation, invoice and delivery note.